FAQ | Sophia Losinski

ARE YOU PROFESSIONALLY TRAINED?

I am self-taught. I have been drawing most of my life and was encouraged by the teacher in a Graphic Design course to consider pursuing a career in the arts. I am the granddaughter of a world renowned sculptor, Alvin T. Marriott. The family lineage is rich with talent. He saw my work and told me to never stop drawing. I listened and have used the years to hone my craft.

WHY DO YOU CHARGE A NON-REFUNDABLE DEPOSIT?

Commissioned artwork is customized and takes a significant amount of preparation and time. The non-refundable deposit secures your place in the commission calendar and pays for a portion of the time that will be expended. We will both be invested in the outcome. It also protects me, the artist, from investing labour without pay. The 50% deposit is strictly non-refundable.

DO YOU HAVE AN APPROVAL PROCESS?

My endeavour is to create work that my clients will love. Open communication is key throughout the collaboration. I divide the process into stages and require client approval each step before moving forward. A commission is a mutual commitment and my client's involvement is required.

Photograph vetting - to determine best photograph(s) to work from.
Progression updates - allows client to see work and express opinions/concerns, minor revisions can be made.
Final portrait approval - nothing is shipped until there is 'sign-off' from client.

WHAT IF MY PORTRAIT IS DAMAGED DURING DELIVERY?

Great care is taken in the packaging of the artwork. If your parcel was damaged during delivery you must contact me upon receipt of the parcel. Clear pictures documenting the damage (artwork AND packaging) must be sent by email within 24 hrs.

If the customer would like a refund or replacement regarding an artwork ‘damaged in transit’, the original artwork must be returned within 30 days of the shipping date and in good condition with the original packaging. The cost of return postage is at the customer’s expense. No refund or replacement will be issued until the item has been returned. Please retain proof of postage when returning the artwork via post or courier service.

CAN I RETURN MY PORTRAIT IF I DON'T LIKE IT?

Prior to shipping the commissioned portrait, a digital copy of completed work will be emailed to client for approval. Once approval is received, the final payment made, and the commissioned work is shipped, the sale is considered final with no refund.

HOW LONG DOES IT TAKE YOU TO DRAW A PORTRAIT?

The time to complete a commission piece will vary depending on the size and complexity of the portrait. On average a small portrait may take 1-2 days to complete. Large portraits may take upwards of one week.

CAN I MAKE COPIES OF THE ARTWORK YOU CREATED?

All rights are reserved on artwork created by the artist, Sophia Losinski. Sophia Losinski has the right to publish and share images of any artwork she has produced. No artworks are to be reproduced, recreated or sold in any way, unless by the artist, as she contains full reproduction rights on all her work. All artworks are copyright of Sophia Losinski and no images are to be used without written consent from the artist. In short, without a written agreement, the buyer obtains the physical work but not the copyrights that back it.

Purchase of copyrighted artwork does not transfer the copyrights to the buyer. Sophia Losinski owns the full rights to all her artworks, whether sold or commissioned. Should the customer seek to own the copyright, or use an artwork created by Sophia Losinski, they will require written confirmation of this permission from the artist along with an agreed fee.

A customer may however, share photographs and videos of only their commissioned artwork from Sophia Losinski, via social networking sites; Facebook, Twitter, Pinterest and Instagram, etc. providing Sophia Losinski is credited as the artist.